Now a days…

Leading and coordinate a variety of technical engagements at customers on a regular basis and high level support of applications and environments. Working in close cooperation with the customers, partners and third-parties, to establish and build deep, long-term technology-based relationships with the architects, engineers, technology and support. Guidance the technical decision within a team to drive and overcome customer expectations.

The past (the 2010s…)

Supporting CTI (Computer and Telephony Integration) applications for Contact Centers worldwide. Responsible for the maintenance of applications and environments using mainly Genesys platform. Troubleshooting and interaction with Genesys Care Support. Integration between multiple platforms. Responsible for CTI process (monitoring, developed, support).

Late 2000s

Web developer for telecommunications segment applications (using ASP and PHP with Oracle and MySQL) such as Network inventory made integrated with Perl and Shell modules to collect information from Network devices (routers, switches) and Unix systems over national wide network area. Migrations over ATM networks, IP, Nokia SDH. Partners projects (Embratel). All development based on AIX environment.

Early 2000s

Supporing operational systems (HP-UX and Linux), backups, local network. Call Center Network configuration and maintenance. UNIX application’s Installation/maintenance. Troubleshooting in switches and routers Cisco of the net, updates of systems and Intranet for the attendance.

Member of the first Internet Support Analyst business unit for Brazilian internet backbone, troubleshooting, detecting and solving Cisco IP network issues (MCI Backbone) over ATM, Frame-Relay, HDLC/PPP.